Coordinate with your energy supplier
Smart Meter Installation
Smart meter installation is arranged through your energy supplier or its appointed installer.
WHAT IT INVOLVES
Know what you’re asking for.
Contact your supplier to discuss the meter, installation appointment and any existing metering problems. This page helps identify coordination or access requirements alongside other property work. It does not offer an independent meter replacement or confirm a supplier appointment.
What to discuss in the scope
- A brief describing access or coordination support you request.
- Identification of questions to resolve with the supplier or appointed installer.
Before the visit
- Have your supplier’s correspondence and appointment details available.
- Mention shared meter cupboards, access arrangements and planned electrical work.
Worth knowing
Any separate support needs an agreed scope, tailored quote and confirmed availability. The supplier controls metering arrangements.
Further reading: GOV.UK guide to getting a smart meter ↗. Guidance checked 17 October 2026.
Your questions, answered.
Can I book a meter installation here?
No. Arrange installation directly with your energy supplier or its appointed installer.
What about a faulty smart meter?
Report the problem to your energy supplier, which can investigate and arrange appropriate support.
YOUR NEXT STEP
Ready to discuss your property?
Add the service to your enquiry and include the details we’ll need.